Frequently Asked Questions
Find answers to common questions about our products, shipping, and services.
Product Questions
Are your products organic?
Yes, all our herbal tea blends are made with certified organic ingredients sourced from trusted suppliers.
How long do the tea blends last?
Our tea blends have a shelf life of 24 months when stored in a cool, dry place away from direct sunlight.
Are there any side effects?
Our herbal teas are generally safe for most people. However, we recommend consulting with a healthcare provider if you have specific health conditions or are pregnant.
How should I prepare the tea?
Add 1-2 teaspoons of tea blend to hot water (80-90°C) and steep for 5-7 minutes. Adjust steeping time based on your preference.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping is available for 1-2 business days delivery.
Do you ship internationally?
Currently, we ship within Nigeria. International shipping will be available soon.
What are the shipping costs?
Standard shipping costs ₦500. Express shipping costs ₦1,000. Free shipping is available for orders over ₦10,000.
How do I track my order?
You'll receive a tracking number via email once your order ships. You can also track your order in your account dashboard.
Payment & Orders
What payment methods do you accept?
We accept credit/debit cards, bank transfers through Paystack, and cash on delivery.
Is my payment information secure?
Yes, all payment information is encrypted and secure. We use industry-standard security measures to protect your data.
Can I cancel my order?
You can cancel your order within 2 hours of placing it. Contact our customer service team for assistance.
What is your return policy?
We offer a 30-day return policy for unused products in original packaging. Contact us for return instructions.
Account & Customer Service
How do I create an account?
You can create an account during checkout or by visiting our registration page. It only takes a few minutes.
How can I contact customer service?
You can reach us via email at contact@sueandmon.com, phone at +234 123 456 7890, or through our contact form.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Contact us for more information about our wholesale program.
Can I subscribe to regular deliveries?
Yes, we offer subscription services for regular tea deliveries. You can set up a subscription in your account dashboard.
Still have questions?
If you couldn't find the answer you're looking for, our customer service team is here to help.
Contact Us