Returns & Refunds
We want you to be completely satisfied with your purchase. Learn about our return and refund policy.
Our Return Policy
30-Day Return Window
We accept returns within 30 days of delivery for unused products in their original packaging.
What Can Be Returned
- • Unused products in original packaging
- • Products with manufacturing defects
- • Wrong items received
- • Damaged items during shipping
What Cannot Be Returned
- • Used or opened products
- • Products without original packaging
- • Perishable items
- • Sale or clearance items
How to Return an Item
Contact Customer Service
Email us at returns@sueandmon.com or call +234 123 456 7890 to initiate your return.
Get Return Authorization
We'll provide you with a return authorization number and shipping instructions.
Package and Ship
Securely package the item in its original packaging and ship it to our returns address.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Information
Refund Timeline
- • Processing: 1-2 business days
- • Bank transfer: 3-5 business days
- • Credit card: 5-10 business days
- • PayPal: 1-3 business days
What You'll Receive
- • Full product price
- • Original shipping cost (if applicable)
- • Return shipping cost (for defective items)
Return Shipping
Shipping Costs
Customer Pays Shipping
For returns due to change of mind or buyer's remorse, customers are responsible for return shipping costs.
We Pay Shipping
For defective items, wrong items received, or damage during shipping, we cover return shipping costs.
Need Help?
Contact Our Returns Team
Email: returns@sueandmon.com
Phone: +234 123 456 7890
Hours: Monday - Friday, 9AM - 6PM
Response Time: Within 24 hours
Live Chat: Available on website
Support: 7 days a week
Frequently Asked Questions
Can I return a gift?
Yes, you can return gifts within 30 days of delivery. You'll need the order number or gift receipt.
What if my item arrives damaged?
Contact us immediately with photos of the damage. We'll arrange a replacement or refund at no cost to you.
Can I exchange an item?
Yes, you can exchange for a different size, color, or product. Contact us to arrange the exchange.
How long does the return process take?
From the time we receive your return, processing takes 1-2 business days, plus shipping time back to you.